Tracked 48hr Delivery £1.99 (Free Delivery over £40)

Delivery

Delivery

Due to industrial action, we are currently unable to ship to Canada. Apologies for any inconvenience.

Due to severe delays currently being experienced, we are unable to ship to Israel at the moment. We apologise for any inconvenience.

DELIVERY COST AND ESTIMATED DELIVERY TIMES

UK POSTAGE

Our Standard Tracked (48-hour) UK Delivery option is £1.99, and aims to have your parcel within 2 working days. Please note, orders placed after 5pm on Fridays will not be dispatched until the following Monday.

HOW DO I TRACK MY ORDER?

Tracking is provided for UK orders. Once we have dispatched your order, you will receive an email containing your tracking number, and a link to track your parcel using Royal Mail's tracking service. Royal Mail will send you tracking updates via email and SMS text message

WHEN SHOULD I EXPECT MY ORDER?

  • UK deliveries are usually delivered within 2 working days but can sometimes take up to 7 days.
  • If you’re in Europe, delivery usually takes 3-4 working days but can take up to 10 days.
  • For the Rest of the World, delivery usually takes 5 working days but can take up to 14 days.

ORDERING MONDAY TO FRIDAY?
Your items will be sent on the same day, as long as you order before 5pm.

BUYING AT THE WEEKEND?
Your items will be sent the next working day.

NEED TO CANCEL YOUR ORDER?
If you wish to cancel your order, click here.

If you do not manage to cancel your order before it is dispatched, you can return it to us for a full refund by following the instructions on our returns page.

NEED TO CHANGE YOUR DELIVERY ADDRESS?
If you wish to change your delivery address, click here

CUSTOMS & DUTY

It is our understanding that personal purchase orders below 800 US dollars being sent to the US and orders below 1000 Australian dollars being sent to Australia will not incur any duties to be paid. Please see full information regarding this here for The US and here for Australia. All our overseas parcels are clearly marked as personal purchases.

  • The customer is responsible for the importation of products into their country and must obey the regulations set by that country. Parcels may be subject to import duties and tax, which are levied once a shipment reaches your country. Any additional charges for customs clearance are the customer's responsibility. Unfortunately, Elle Socks has no control over these charges and cannot predict the amounts charged.

PAYMENT

  • All orders will be debited in the currency in which the order is placed.
  • We accept payment by credit or debit card (VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS*, MAESTRO & SOLO), PayPal, Apple Pay, and Google Pay.

*Please note we are currently only able to accept £GBP, $USD, and €EUR payments via American Express.

EXTRA DELIVERY INFORMATION
Any extra delivery information given during the checkout process will be included on the delivery address label; however, we are unable to guarantee that the delivery person will always follow these instructions.

DELIVERY COMPANY
The majority of our parcels are sent with Royal Mail. We have used Royal Mail for many years now and find them extremely reliable. Please note that we occasionally send parcels with UPS too. UPS is an extremely reputable company and the largest express carrier and package delivery company in the world.